durban.gov.za View Municipal Account Balance & Water Connection Request Status : eThekwini Municipality

Organization : eThekwini Municipality
Type of Facility : View Municipal Account Balance & Water Connection Request Status
Country: South Africa
Website : durban [dot] gov [dot] za

How To View Durban Water Connection Request Status?

To View Durban Water Connection Request Status, Please enter your water connection number and press the submit button to view the status of your water connection.

Related / Similar Service : eThekwini Durban Pay Council Bills

The Water Department is committed to providing customers with information which facilitates service delivery. To facilitate this process the Water Department has developed an application to assist customers in finding out the status of their water connection applications.

How To View Municipal Account Balance?

Unrestricted access to the View Municipal Account Balance function is no longer available to the general public for consumer privacy reasons. The function view will only be available for consumers registered with eServices.

Go to the official website of eThekwini Municipality then click on the Online Tools link in the menu bar and select the View Municipal Account Balance link.

It will redirect to you to the eServices portal. Provide your Login details to access the service

What is e-Services?

e-Services is a self service facility that eThekwini Municipality offers to Individuals, Companies and Organisations.

It currently offers :
** Up to date account information
** Delivery of accounts by email
** Copy of previous accounts
** Further functionality will be added shortly

How to use the system :
** Register your Profile
** Link Accounts to your Profile
** All facilities are available for accounts that are linked to your Profile
** NB. It is important to respond to any activation email sent by the e-Services system.

How to Link your accounts to your profile :
** Accounts will only be linked to your profile if the ID number/Company reference number you provided in
** your Profile is the same as the account holder number held in the Revenue Management system.
** If you have a problem linking your account please Contact our Customer Care Centre

If you have any other queries, please don’t hesitate to contact our Customer Care Line on 0313245000

Contact Us

Please use the following contact details to contact us.
Phone Customer Care Line on 031 324 5000
Fax Number 031 324 5111
Email Customer Care Line on revline AT durban.gov.za

Office Hours :
Monday to Friday 07:30 to 16:30
Saturdays 07:30 to 11:30

Walk-In Centres

Prior Road Head Office :
3 Prior Road, Durban
Weekdays: 07h15 – 15h30
Saturdays: 07h30 – 11h30?

Verulam Sizakala Customer Care :
151 Wicks Street, Verulam
Weekdays: 07h30 – 15h30
Saturdays: 07h30 – 11h30

Pinetown Sizakala Customer Care : (Civic Centre)
60 Kings Road, Pinetown
Weekdays: 07h30 – 15h30
Saturdays: 07h30 – 11h30

Key Contact Numbers :
** 24 hour Faults (SMS only) – 43554
** WhatsApp Water Reporting Line – 073 148 3477
** 24 hour Faults – 080 13 13 013 (Toll free for fixed line calls)

** Account Queries – 080 13 13 013
** Water Pollution Complaints and Emergencies – 080 13 13 013?
** Email address – Eservices AT durban.gov.za

Top Level Management Contact Details :
All numbers listed below prefaced by +27 for international callers (Please drop the leading zero)
Head Office:
3 Prior Road,
Durban – 031 311 1111
Head Office Fax – 031 311 8699

Head Office Address :
P.O. Box 1038
Durban 4000 South Africa

Additional Simplified Procedure

To view your Durban water connection request status online, you can follow these steps:
1. Go to the eThekwini Municipality website: https://www.durban.gov.za/
2. Click on the “eServices” tab.
3. Click on the “Water” link.
4. Click on the “Water Connection Request Status” link.
5. Enter your water connection number in the field provided.
6. Click on the “Submit” button.

Your water connection request status will be displayed on the screen.

Here are some additional tips for viewing your Durban water connection request status online:
** Make sure that you have the latest version of your web browser.
** If you are having trouble viewing your status, you can contact the eThekwini Municipality customer care center