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citibank.com.ph : Credit Card e-Statement Philippines

Name of the Organization : Citibank Philippines
Type of Facility : Credit Card e-Statement
Country : Philippines

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Website : https://www.citibank.com.ph/gcb/estatements/esoa.htm?tab=eState

Citibank Electronic Statements

Get organized and stop shuffling through piles of paper to find your statements or bank advice. Access your old and new statements online.

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Related / Similar Service : PNB Credit Card Electronic Statement of Account

Citi® e-Statement is a digital version of your paper statements. You will receive your bank and card statements in a password-protected file through your email. It eliminates waiting for your printed statements as well as storing and filing of these statements. You can also view your statements for the past 12 months through Citibank® Online.

Benefits

Be Updated:
Know the latest Citibank® offers and promotions from the digital version of our statement inserts.

Enjoy speed and convenience:
Receive your statement as soon as it’s available. No need to wait for 7 to 14 days of postal delivery. Plus, access your e-Statements from the past 12 months by logging on to Citibank® Online through website.

Have safe and secure access:
Your e-Statements is sent as a PDF file that requires a password to be opened.

Be Earth-Friendly:
Go green and reduce paper waste with e-Statement by enrolling in Citi® Electronic Statements.

Electronic Advice

Citi® e-Advice is a digital version of your bank and card paper notices. Like e-Statements, you will receive your bank and cards advice in a password protected file through your email. Whether at home or while on the go, you can also access your e-Advice for the past 6 months by logging on to .Citibank.com.ph.

Benefits

** Receive your electronic advice (e-Advice) directly in your registered email address(*).
** Access up to past 6 months of your bank and card advice online.
** Print or save your advice whenever you need them.

(*) The electronic advice will be sent as an encrypted PDF attachment. For regulatory and security purposes, some advice will continue to be sent via mail.

Terms and Conditions

Citi® Electronic Statement / Electronic Advice means Citi’s online viewing facility wherein we provide through the medium of the customer terminal and Citibank® Online or via e-mail the electronic form of the monthly statement/s of your Accounts (the “Statement of Account”) or of the notification letters/letter-advice regarding your Accounts (the “Advice”), to allow you to view the Statement of Account and/or Advice online (either through your Citibank® Online account or as an attachment in an e-mail). The Electronic Statement and/or Electronic Advice contain information regarding any of your Accounts with Citibank® or CFSI.

By signing up for and using the Citi® Electronic Statement (also known as “e-Statement”) and/or Citi®Electronic Advice (also known as “e-Advice”) service/facility, you have accepted and agreed to be bound by all operational rules and general terms and conditions governing Citi® Electronic Statement / Electronic Advice, including without limitation all the following paragraphs and to pay any fee associated with the use of Citi® Electronic Statement/Electronic Advice. By signing up for and using either Citi® Electronic Statement or Citi® Electronic Advice, you further agree to be enrolled in the other service/facility and in the Citi® Alerts Service.

You likewise agree to be bound by any and all laws, rules, regulations and official issuance applicable to Citi® Electronic Statement / Electronic Advice, now existing or which may hereinafter be enacted, issued or enforced, as well as such other terms and conditions governing the use of other facilities, benefits or services we may from time to time make available to you in connection with Citi® Electronic Statement / Electronic Advice, such as but not limited to the Citi® Alerts Service.

Additional Simplified Procedure

There are two ways to download your Citibank Philippines Credit Card e-Statement

1. Through Citibank Online:
1. Go to the Citibank Philippines website: https://www.citibank.com.ph/
2. Click on the “Log in” button in the top right corner of the page.
3. Enter your username and password and click on the “Log in” button.
4. Once you have logged in, click on the “Account Services” tab.
5. Click on “View Electronic Statement”.
6. Enter your One-Time PIN (OTP) that will be sent to you via SMS.
7. Select the year and date of the statement you’d like to view and click “Download”.

2. Through the Citibank Philippines Mobile App:
1. Download the Citibank Philippines Mobile App from the App Store or Google Play.
2. Open the app and sign in with your username and password.
3. Tap on the “Account” tab.
4. Tap on the “Statements” tab.
5. Select the statement you want to download and tap on the “Download” button.

Note:
You can also request for a paper copy of your Citibank Philippines Credit Card statement by logging in to your Citibank Online account and selecting “Order a paper statement” under “Quick Tasks”.

11 Comments
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  1. I still prefer delivering, at my home address my account statement. How can I convert some of points to pay for the paper bill monthly charges? Also how can I convert my points to my get go card?

    1. Information available from the Official Website :

      Once enrolled in Electronic Advice, your bank and credit card notices will be delivered to you via email as password-protected PDF files. However, select advice will still be sent to you through postal mail for regulatory purposes.

  2. Marilou N. Vibar

    I have booked the flight ticket using my card. Please tell me whether the amount has been debited form my account or not.

    1. You can view the statement using the below mentioned link :
      citibank.com.ph/gcb/estatements/esoa.htm?tab=eState

  3. I want to know my credit card statement. May 8th I have made the payment without receiving any statement of account. I got a message, asking me to make the payment for the month of May. Kindly let me know payments that I have made so far.

    1. For any queries related to credit card you can contact the below mentioned number :
      Citibank Philippines
      Perform an array of automated functions, or speak with a CitiPhone® Officer to handle an extensive range of Credit Card or Bank Transactions. When using CitiPhone banking.
      Please prepare your 16-digit credit card number and 4-digit T-PIN. When instructed, input these numbers and wait for the automated confirmation before proceeding.
      Follow the voice instructions for your specific transaction. If you miss some of the instructions or need further assistance, just stay on the line or press ‘0’ to speak to a CitiPhone® Officer.
      Citibank®, N.A.
      Metro Manila: 995 9999
      Metro Cebu: 234 9999
      Other Provinces: 02 995 9999
      From Abroad: +63 2 995 9999

      Information as provided in the official website of Citibank Philippines

  4. Jennifer Vrgara Gamit

    I have not received my monthly statement of my account for the month of February, 2017. Please help me to receive the statement.

  5. Enrico Luis Magbag

    I know my obligation and so much willing to pay for what is due, but how will I do that if I don’t have any bills? I’m from Davao City. I tried calling 9959999 but I cant understand how much and where those amount came from. If you can’t send the bill, I have the number and you can send it through that. Am I right? I don’t want to pay for any surcharge or interest without you sending the right amount to be paid and its due date. Yesterday I paid only 1,200,and that’s the date I knew is my due date. Now when I called 9959999, It’s on the 5th day. Please, kindly give me the exact amount i.e my statement of account and it’s due date ASAP. Again, I won’t pay for any surcharge or interest because I know it’s your obligation to send us bills before the due date.

  6. I have received an email and a text regarding non-payment of my Citibank Cash Back Credit Card ending in 0062 today. I would like very much to pay. However, I have not received any statement (hard copy) which is usually being delivered to our home in Pandacan, Manila. Your messenger might have missed our place because it is under construction due to repair of the drainage system. Please send the statement ASAP so that I can verify the details and eventually pay for it through our ATM in the office.

  7. Can I ask if I had a loan before in my pag-ibig loan,but my atm gone in the office of pag-ibigfund,then we call to the citi bank to replace my atm then they answer yes,but until now the replacement of my atm none. That replacement is 1yr and until now nothing.

  8. eadvice is not advisable bec.
    What if we don’t have an internet at home.
    2nd why I don’t have yet my bills payment? How could I know my obligation?

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