mohtasib.gov.pk Online Complaint Registration & Check Status : Federal Ombudsman Of Pakistan

Organization : Federal Ombudsman Of Pakistan
Facility : Online Complaint Registration & Check Status
Country : Pakistan
Website : http://www.mohtasib.gov.pk/
Register Here : http://www.mohtasib.gov.pk/

Complaint Online

To Submit Your online Complaints Please Fill the below Form

Related / Similar Service :
FABS Check Bill Status Pakistan

** You can lodge your complaint to any of our Regional/District Office by using this Form. If you want to attach/upload more than one file you may upload .zip / compressed folder.

** As the complainants are kept informed regarding complaint redressal activities via SMS, hence, provision of valid cell number is mandatory. Where mobile network is converted (porting) SMS cannot be sent. In case you do not have a mobile, you can provide cell number of any of your family member / close relative.

1. Select Complaint Type – General or ChildRelated
2. Select Mohtasib.
3. Please Select your nearest Complaint Office
4. Enter Complainant Name
5. Enter Address
6. Select City
7. Enter Phone No.
8. Enter Cell No.
9. Enter Fax No.
10. Enter CNIC No
11. Enter E Mail Address
12. Enter Subject
13. Select Agency
14. Select Agency Sub Office
15. Enter Main points of complaint

Check Status :
1. Enter Your Complaint No
2. Security Code – To ensure a secure transaction please type in the value that is displayed to the right.
3. Click on the Press Find button

Who Can Lodge A Complaint :
Any person aggrieved by an action (decision, process, reccomendation, omission etc.) of any functionary of the Ministry / Division / Department / Commission / Corporation of the Federal Government or Institution established or controlled by the Federal Government which

1. is contrary to law, rules or regulations or is a departure from established practice or procedure, unless it is bona fide and for valid reasons; or
2. is perverse, arbitrary or unreasonable, unjust, biased, oppressive, or discriminatory; or
3. is based on irrelevant grounds; or

4. involves the exercise of powers or the failure or refusal to do so, for corrupt or improper motives, such as, bribery jobbery, favouritism, nepotism and administrative excesses; and

5. neglect, inattention, delay, incompetence, inefficiency and ineptitude, in the administration or discharge of duties and responsibilities.

FAQs :
1. What can I complain to the Wafaqi Mohtasib about?
We can receive and handle complaints against any case of ‘maladministration’ in any Federal Government agency. If you’re not sure if your complaint is one we can help with, just ask us.

2. What are the types of complaints the Wafaqi Mohtasib can’t help with?
We cannot help you if your complaint is about :
** matters that are sub-judice
** external Affairs
** defence matters
** service matters

3. Are there any steps I should take before making a complaint to the Wafaqi Mohtasib?
Although it is not mandatory to do so, we advise that you complain first to the agency you believe is responsible. This may lead to an early resolution at the level of the agency itself. Click here to see who to contact in agencies.

4. Is there a time limit for making a complaint?
Yes. Complaints must be filed within 3 months of the cause of your grievance. Exceptions can be made, but are rare and subject to your providing reasonable justification for the delay in making the complaint.

5. Will the Wafaqi Mohtasib investigate anonymous complaints?
No. The Wafaqi Mohtasib does not undertake an investigation into anonymous complaints.

6. Can someone else make a complaint on my behalf?
No. The complaint must be made by the aggrieved person himself/herself.