citizenservices.gov.bt eKaaSel Prime Ministers Office’s Grievance Cell Bhutan

Organization : Royal Government of Bhutan
Facility : eKaaSel Prime Ministers Office’s Grievance Cell
Country : Bhutan
Website : https://www.citizenservices.gov.bt/home
Register Here : https://www.citizenservices.gov.bt/ekaasel/public

eKaaSel :

Using this website you can register your feedback or Complaints,
Select What do you want to submit ? Feedback Or Grievance

Related : Apply for Name Change Bhutan : www.statusin.org/39562.html

Feedback :
To Register your feedback please enter the following details,
Application Details :
1. Select Category*
2. Enter Identification No(CID or any valid ID)* Please enter any valid number. If you enter valid CID number and date of birth your details will be displayed.

3. Enter Date of Birth
4. Enter Full Name *
5. Enter Address

6. Enter Mobile Number*
7. Enter Grievance *
8. Attach Supporting File
9. Click on the Submit button

FAQs :
1.1 When was the G2C Office established?
The G2C Office was established on 24 November 2015 through a Government Order of the Prime Minister under the direct supervision of the Prime Minister’s Office.

1.2 What are the mandates of the G2C Office?
The overall mandate of the G2C Office is improve public service delivery and reduce turn around time for public service delivery.
1.3 Where is the G2C office located?
The G2C Office is located on the 3rd Floor of Building No. 79, Norzin Lam 3, Chubachu, Thimphu.

2. About the G2C Initiative :
2.1 What is the G2C?
G2C is an abbreviation of Government to Citizen (G2C). In the context of the G2C Office, it pertains to the all services that the government delivers to citizens such as birth registration, passport services and so on.

2.2 How many G2C Services are there?
There are over 200 G2C services spread out over the 10 Ministries, autonomous agencies and Dzongkhags. However, under the G2C Office, there are a total of 160 G2C services (155 agency specific services and 5 common services).

2.3 What services are available online?
There are a total of 49 services that are available online. The list is provided as annex 1.
2.4 What services are available from the community centers?
There are a total of 29 services that are available from the community centers in the gewogs. The list is provided in annex 2.

2.5 What is the institutional arrangement for the G2C service delivery?
G2C Office : Lead agency for improving public service delivery
DITT : Provision of network connectivity to access G2C services

BDBL : To provide G2C services through the Community centers
DLG : To monitor weather Communities Center and operators are providing G2C services or not

3. About the Contact Center for G2C services :
3.1 What is the contact center for G2C services?
The contact center for the G2C services is a single window IT enabled facility for quick delivery of critical information relating to G2C services through a toll free number.

3.2 What is the operating hours for the contact center?
The contact center will be open from 9 am – 5 pm from Monday to Fridays. It will be closed on weekends and government holiday.

3.3 What is the toll free number?
The toll free number for the Contact Center for G2C services is 1199. Callers will not be charged for their calls to the contact centers.