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Apply For Duplicate Driving License Online Kenya : National Transport & Safety Authority NTSA

Name of the Organization : National Transport and Safety Authority
Type of Facility : Apply For Duplicate Driving License Online
Country : Kenya
Website :

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What is NTSA Driving License?

National Transport and Safety Authority Act (NTSA) is a statutory body established by the National Transport and Safety Authority Act to bring about sanity in our roads. You can now access NTSA services using your eCitizen account. A driving license is issued as an authority to allow a person to drive a motor vehicle of any class on a road. No person shall be allowed to drive a motor vehicle on road unless he is the holder of a valid driving license or a provisional license endorsed in respect of that class of vehicle.

Related : National Transport & Safety Authority Kenya Apply For Driving License & Test Booking :

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No driving license or provisional license shall be granted to any person
** Under the age of sixteen years;
** Under the age of eighteen (18) years, except in respect of motor cycles; or
** Endorsed in respect of matatus and motor-omnibuses, unless he

i. Is over the age of twenty four (24) years; and
ii. Has for not less than four (4) years held a license endorsed in respect of motor-cars or commercial vehicles.

Any person driving a motor vehicle on a road shall carry his driving license or provisional license, and on being so required by a police officer, produce it for examination.

How To Apply For NTSA Duplicate Driving License?

If your current driving licence is lost, stolen, damaged or defaced, you should apply to the for a replacement. To Apply for NTSA Duplicate driving License first you have Login with your Email id & Password an then Apply.

FAQs On NTSA Duplicate Driving License

Frequently Asked Questions (FAQs) On NTSA Duplicate Driving License

Why should I sign up with eCitizen?:
Signing up with eCitizen allows you to apply for government services and pay online.

How do I sign up with eCitizen?:
You need a Single Signon account to sign up with eCitizen. Click on the “Login” link at the top right corner of any page and you will be led through simple registration steps.

How do I login to eCitizen?:
Click on the “Login” link at the top right corner of any page and sign in with your Single Signon.

I lost my driving license, I have no copy and no ref. no.can I get replacement?:
Yes you can step 1 send sms with Word DL to 22430 to subscribe to NTSA services, step 2 Dial *512# then enter your ID number, you will receive your DL details with file ref number. Use the number when applying for duplicate DL.

Additional Simplified Procedure

To apply for a duplicate driving license from the National Transport and Safety Authority (NTSA) in Kenya, you can follow these steps:

1. Go to the NTSA website:
2. Click on the “Driving Licence” tab.
3. Under “Duplicate Driving Licence”, click on the “Apply Here” link.
4. You will be redirected to the NTSA’s duplicate driving licence application website.
5. Click on the “Start Application” button.

6. You will be asked to provide the following information:
** Your name
** Your date of birth
** Your contact information
** Your email address
** Your password
** Your driving licence number
** Your reason for applying for a duplicate licence

7. You will also need to upload a scanned copy of your passport or other valid identification document.
8. Click on the “Submit” button.

Your application will be processed and you will receive an email notification with the status of your application. If your application is approved, you will be able to collect your duplicate driving licence from the NTSA office.

Here are some additional tips for applying for a duplicate driving license from NTSA:
** Make sure that you enter your information correctly when you apply.
** If you have any problems using the system, you can contact the NTSA for assistance.

Add a Comment
  1. My DL is class BCE, I also need class FG to appear in the system to ride a motorbike. How can I get the class please?

  2. This site is awesomely helpful. Thanks.

  3. My driving license is defaced. When I was looking for duplicate online, it is failed. But after opening TIMS account then they sent me to NTSA offices, so far now we cant do it online, how can I go about it? Please help.

  4. Let me know, can I apply for duplicate through online?

  5. I can not find the option for Duplicate driving License in the E-citizen portal. How will I apply for the duplicate driving license?


    I am in diaspora and in need of a duplicate driving license. Your phone services are unavailable. Can you please help me to get my reference number? My ID number is 21019975.

  7. How do I upload a police abstract/defaced driving license to the NTSA? I can’t see the option to upload and have already made payment via M-pesa. Kindly help.

  8. How can I get a duplicate License?

    1. Information available from the Official Website :
      Signup/Login & Apply For Duplicate Driving License Online :

  9. Where do I take the details?

  10. Haggai Rukungu Maina

    I have applied for duplicate driving license. How long should I wait for it?

    1. You can login with your E-mail address or your ID number to check it.

  11. The DL expiry date is wrong in the NTSA portal and i need a duplicate copy of that. Please help me.

  12. I lost my driving license just after was issued after driving test. How do I apply for another one?

  13. How do I apply for the provisional license?

  14. I have lost my driving license. I can’t remember the number and am not on e-citizen. How do I go about it?

  15. I am trying to create my e account but it can’t. It tells me that my id number should be 4 to 9 figures. Yet my id has only 8 figure. What might be the problem?

  16. i lost my driving license and I have no details interns of reference number. How else can I get the details since *512# is not working?

    1. Login to ntsa. Apply for a renewal or rather attempt applying for renewal.

  17. I have not renewed my license since I lost it last year. If I apply for a duplicate now will I be charged renewal fees too?

    1. From the Website :

      You can now renew your drivers license online, pay using mobile money services of your choice and print your renewal slip.

  18. Can NTSA stop playing with people and fix their servers? This is terrible. The servers have been down for days now I cannot even do my driving test booking and it is not even funny. Time is not on our side.

  19. I acquired my DL in 2002,upto Jan 2013. I had been renewing it with all my details in order,come Jan 2013. I went to westlands post office to renew and my name came out different. The name on my DL is Githuah Anthony muthee,,What comeout was Anthony Muthee Githuka. All the other details were ok. I never noticed until this year again online the same abnormality,whats the problem here. Kindly assist because I can’t drive now.

  20. Step two is now confusing me because my current email is invalid why? AND I NEED to do DUPLICATE my DL. Please help me.

  21. I can’t apply my dl no options for type of service

  22. odera erick ochieng

    I lost my DL and can’t remember the number. How can I get the duplicate?



  24. I am dialing *512# followed by my id no. But its not working.

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