viwapa.vi Online Bill Payment Virgin Islands : Water & Power Authority

Organization : Virgin Islands Water & Power Authority
Type of Facility : Online Bill Payment
Country: United States Virgin Islands
Website : https://www.customerservice.viwapa.vi/Click2GovCX/index.html

How To Pay VIWAPA Bill Online?

Click the button below to be taken to the VIWAPA Customer Service System where you can pay your bill, add services, and do other useful things.

Related / Similar Facility : VIWAPA New Residential Service Application

What are the Payment Options?

As part of our mission to provide the best customer service the Virgin Islands Water and Power Authority offers our customers several convenient options for paying bills.

Online Payments

The Virgin Islands Water and Power Authority is pleased to offer our customers the convenience of on-line utility bill payments. With online bill pay, you can:
** Pay your utility bill with a MasterCard, Visa or American Express credit card. Also debit cards with the MasterCard or Visa logos.
** View your bill, current balance and due date
** Access billing history, payments, and charges
** View historical consumption data

Online utility bill payment offers several benefits, including:
** Ease of use – No more hassles with paperwork, postage or different payment methods for different statements.
** Security and Privacy – Personal information remains confidential and secure.
** Flexibility – No more postage or time spent handwriting a check.
** Accessibility – You can pay bills any time, from anywhere, as long as you have Internet access. You can also view payments, bill history, and consumption data.

Other Payment Options

Payment can also be made at the drop boxes at WAPA customer service offices (payments must be dropped in by 2:30 p.m. to be credited on the same day), by mail, or at participating banks.

Change Address :
Note :
** You need Adobe Reader to see and print the downloadable documents found in this page. Adobe Reader is available for free at .adobe.com
** To change your address, please download the Address Change form, print it, fill it, sign it, and bring it to our offices.

Mailing Payments

St. Croix District
P.O. Box 5997, Christiansted, St. Croix, U.S. Virgin Islands 00823
St. Thomas-St. John, Water Island District
P.O. Box 1450, Charlotte Amalie, St. Thomas, U.S. Virgin Islands 00804-1450

Office Hours:
Monday thru Friday: 7:30a. m. to 4 p.m.

Office Locations:
St. Croix: 93B Estate Diamond Ruby, Sunny Isle Shopping Annex
St. John: Market Place
St. Thomas: Four Winds Plaza

Electrical and Water Emergencies:
Customers on St. Croix:
Electrical Emergencies: 340-773-0150, or 340-773-2250 extension 3056

Water Emergencies: 340-773-3775
Customers on St. Thomas, St. John or Water Island:
Electrical Emergencies: 340-774-1424
Water Emergencies: 340-775-5873

FAQ On VIWAPA

Frequently Asked Questions (FAQ) On VIWAPA

Does the site offer any information on safety?
** Yes, please visit the Safety Tips page and browse through the additional pages of the Safety section to get more information on safety.

How can I send feedback to WAPA?
** You may contact us at these locations. Or you may send your feedback online from this page.

What if I don’t agree with my meter reading?
** When a customer disputes a meter reading, the Authority shall revisit the meter location and determine if the current meter reading is in line with the billed meter reading. If the billed meter reading was found to be inaccurate, the Authority shall cancel the incorrect bill and issue the customer a corrected bill.

What is the process for requesting a meter test?
** The Authority shall, upon written request of the customer, test the accuracy of the Authority’s meter in their (or authorized representative’s) presence. When the customer desires, either personally or through a representative to witness the testing of the meter, they may require the meter to be sealed in their presence at the time of its removal, which seal shall not to be broken until the test is made in their presence. A report of such test shall be made to the customer and a complete record of such test shall be kept on file.

Functions of VIWAPA

The Virgin Islands Water and Power Authority (VIWAPA) is a public power utility that provides electricity and water to the U.S. Virgin Islands. It is an autonomous agency of the Virgin Islands Government.

VIWAPA’s functions include:
** Providing electricity: VIWAPA generates and distributes electricity to approximately 55,000 customers in the U.S. Virgin Islands.
** Providing water: VIWAPA produces and distributes potable water to approximately 13,000 customers in the U.S. Virgin Islands.
** Maintaining infrastructure: VIWAPA maintains the transmission and distribution systems for electricity and water.
** Responding to outages: VIWAPA responds to outages in electricity and water.
** Investing in new technologies: VIWAPA invests in new technologies to improve the efficiency and reliability of its services.
** Educating the public: VIWAPA educates the public about energy and water conservation.

Additional Simplified Procedure

Here are the steps on how to pay your VIWAPA bill online:
1. Go to the VIWAPA website: https://www.viwapa.vi/
2. Click on the “Pay Your Bill Online” tab.
3. Enter your account number and password.
4. Click on the “Login” button.
5. Enter the amount you want to pay.
6. Select your payment method. You can pay with a credit card, debit card, or e-check.
7. Click on the “Pay” button.

You will receive a confirmation email once your payment has been processed.

Here are some additional tips for paying your VIWAPA bill online:
** Make sure that you have a valid account number and password. If you have forgotten your account number or password, you can click on the “Forgot Account Number/Password” link to reset it.
** You can also pay your VIWAPA bill in person at any VIWAPA customer service office.
** If you have any problems paying your VIWAPA bill online, you can contact VIWAPA customer service for assistance.