Organization : National Water & Sewerage Corporation
Type of Facility : e-Water Bill Payment System
Country: Uganda
Website : https://www.nwsc.co.ug/
NWSC e-Water Bill Payment System
When tasked with making payments for your water bills, one must not agonize over it. NWSC has put in place the most convenient, efficient and easy system to pay water bills the, “E-WATER” bills payment system.
Related : National Water & Sewerage Corporation Apply Online For New Water & Sewerage Connections Uganda : www.statusin.org/7364.html
The e-water bill payment system consists of paying over the counter at partnering banks, mobile money services, direct debit mandate and mobile banking options.
How it is done:
Bank:
A customer simply has to present his/her bill or customer reference number to the teller. Upon payment, he/she receives a receipt and an instant SMS on his/her phone confirming the transaction from both the bank and National Water. The customers’ account is then credited within 24 hours
Mobile Money:
In the case of Mobile money services, a customer opens the bill payment page, types in the customer reference number and an instant message is received from both the mobile network and NWSC. This simply means a NWSC official is able to check with our system and know that a certain customer has paid through the bank.
In cases where by this message does not come through, a client should contact NWSC and compel immediate action.
Where to Pay:
Customers have a variety of options with which to pay their water bills thus; all one has to do is choose what option is most suitable and convenient. Customers can now pay bills at whatever time of the day especially with the option of Mobile Money services. You can use M-sente, MTN mobile money, Orange money, Ezee money and Aitel money.
You can also pay at any of our partnering banks. These include Bank of Baroda, Bank of Africa, Barclays Bank, Cairo Bank, Centenary Bank, Citi-Bank, Crane Bank, DFCU Bank, Diamond Trust, Eco Bank, Equity Bank, FIna Bank, Finance Trust Bank, KCB, Orient Bank, Post Bank, Stanbic Bank, Standard Chartered Bank, Tropical bank and UBA.
With payment points spread widely across all customer locations, customers can easily make payments whenever, where ever. Please note that payments are nolonger accepted at National Water cash offices.
However, branch offices remain open for other water related issues like customer complaints, reconnections, reporting leaks, bursts, no water cases, etc.
Frequently Asked Questions :
1. Where do I pay my water bills from?
** You can pay your water bills from any of our available E-water payment options.
These include :
a) All partnering banks (Payments at the bank can be paid over the counter, via cheque and through Direct Debit).
b) Via mobile money using any of the following mobile networks (MTN, Warid, Airtel, UTL).
c) Through EzeeMoney payment and PayWay platforms.
2. What do I need in order to pay my water bill using the E-water payment options?
You only need to have a copy of your bill in order to help you get the correct customer reference number
3. Do I need to be a bank customer in order to pay my water bills at the bank?
No you do not need to be a bank customer in order to pay your water bill from any of the partnering banks
4. How will my payment be acknowledged by NWSC when I pay at the bank?
The bank issues you with a receipt and follows up with an SMS, which is sufficient evidence that you have made payments in settlement of your water bill.
5. Do I incur any costs for making payments with the bank and mobile money?
There are no charges levied on the customer for making water bill payments at the bank. However, standard mobile money and EzeeMoney charges as stipulated by the different service providers are levied for making bill payments.
6. Why is my last payment not reflected on my bill?
This depends on the time you paid and when the billing was done. Money paid during or after billing is always correctly posted to your water account but will not be reflected on the current month’s bill.
Contact:
National Water & Sewerage Corporation.
Plot 39 Jinja Road, P.O.Box 7053 Kampala.
Tel:+256-414 315 100/312-260 414/5.
Email:info@nwsc.co.ug.