DCFS Cayman Islands Elderly Services
Organization : Department of Children and Family Services (DCFS)
Facility : Elderly Services
Country : Cayman Islands
Website : https://www.dcfs.gov.ky/adults-families/elderly-services
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DCFS Cayman Islands Elderly Services
A dedicated team to support older persons and their families in managing and navigating the many challenges of ageing through assessments, care coordination & advocacy. This team responds to reports of elder abuse, and neglect of older persons and also assists older persons who require care.
Related / Similar Facility : DCFS Cayman Islands Family Services
Clientele: Older Persons ages 65 and older
This dedicated social work team was formalised by DCFS in June 2018, in accordance with recommendations to facilitate systems designated with special attention to the needs of older persons. This team was formed as an outcome of the Cayman Islands Older Persons Policy (2016) and the Cayman Islands Older Persons Act (2017).
DCFS Social Work Services
** Investigations
** Risk and safety assessments
** Casework for older persons and their families
** Public Education
** Community Outreach
The team supports older persons and their families to manage and navigate the many challenges of ageing through assessments, care coordination & advocacy. They respond to reports of elder abuse, and neglect of older persons and also assist older persons who require care — whether they reside in a residential facility or at home.
DCFS Cayman Islands Residential Facilities
DCFS’s residential facilities provide social support and address the needs of indigent older and disabled persons who are in need of care. These residential homes are staffed by three Registered Nurses and Resident Care staff.
The Department operates and manages three residential homes on Grand Cayman:
** Golden Age Home, 216 Hell Road, West Bay
** Maple House, 40 Maple Road, George Town
** Habakkuk House, 88 Northward Road, Bodden Town
In Cayman Brac, DCFS operates and manages the Kirkconnell Community Care Centre, located at 207 Dennis Foster Road, Stake Bay.
Contact For DCFS Cayman Islands Elderly Services
To report neglect or abuse of an Older Person in the Cayman Islands:
Call: (345) 949-0290
Email: dcfselderlyservices [at] gov.ky
Visit the DCFS Office on the 2nd floor of Apollo House East, 87 Mary Street, George Town.
Complaints:
The Department of Children & Family Services holds firmly to the belief that our service users are the focus of our services, our planning and how we measure our success. Positive feedback helps DCFS to develop and refine its services.
However, as with any service agency, customers often have the need to submit suggestions on how services can be improved and enhanced. The Department acknowledges that effective complaint handling is an integral part of good customer service.
P: (345) 949-0290
F: (345) 949-4167
You can submit feedback, suggestions or a complaint:
** In person at the Department of Children & Family Services
** In writing to the Director, using our standard mailing address or hand delivered to the DCFS office.
** By phone (345) 949-0290
** By email to DCFS [at] gov.ky
When filing a complaint, try to give us as much detail as possible:
** For example: what service, policy, person or aspect of the Department is applicable to the complaint.
** If appropriate, the date, time and location where an incident may have taken place and who may have been affected.
** Any expectations of the Department’s services, as a result of information we provided to you, or statements made to you by staff or the Department.
** Your name, address and contact details so that we can respond to your complaint.
** Anything else which you think would help to make your point and help us to investigate your concerns.