mcwd.gov.ph Apply For Water Service Connection & Reconnection : Philippines Metropolitan Cebu Water District

Name of the Organization : Metropolitan Cebu Water District
Type of Facility : Apply For Water Service Connection & Re connection
Country : Philippines
Website : http://www.mcwd.gov.ph/index.php?option=com_content&view=article&id=58&Itemid=74

MCWD Apply For Water Service Connection

The following steps are as follows
Step 1:
The water service applicants are required to attend an orientation seminar prior to the processing of their water service applications. The orientation is scheduled every Wednesday and Saturday morning ( 9:00 am to 12:00 pm ). Registration at 8:00 am. Applicants bring valid ID….

Related / Similar Service : MCWD Bill

Step 2:
For water service applicants who are owners of the house and lot where the water service connection be installed, he/she is required to submit the following:
a) xerox copy of land title
b) xerox copy of house tax declaration

For applicants who are not the owners of the house/building and lot, and failed to secure the signatures of the house and lot owner, in the absence of these documents mentioned thereof, he/she shall:
Sign a “waiver” and have it duly notarized. The “waiver” will serve as a temporary replacement in lieu of the land title and house tax declaration. The water service connection of the applicant is somewhat on a conditional status. Stated in the waiver is that in the event that the owner of the house and lot where the service connection is installed will complain to the water district and will request MCWD to have this particular concessionaire disconnected for the reason that he/she did not give consent, or it might be that the property owner will use his/her property anytime, the water district is given the authority to disconnect it without any legal action.

Step 3:
Ask for a Water Service Application Form from the Service Connection Installation Department located at the 4th Floor, MCWD main building, situated along Lapulapu-Magallanes Streets, Cebu City.

Step 4:
After submission of the water service application, an inspection will be conducted as to where the location of the house of the applicant and as to where’s the nearest source or mainline or stubout the applicant’s service line will be tapped.

Step 5:
Applicants are advised not to lay out their pipes unless and until given a go signal/approval by the area inspector.

Step 6:
When approved, that’s the time the applicant will have to lay their pipes from their house up to the tapping point or water outlet/stubout.

Step 7:
When pipes were already laid, the applicant will inform the Service Connection Installation Department’s (SCID) area inspector that their water service connection is ready for tapping. A final inspection will be conducted as to correctness of the layout.

Step 8:
Payment of the installation fees and other charges.

Step 9:
Installation of the water meter. This will be done at least two (2) working days after payment of water service installation fees.

Applying for Re connection

1. When can a concessionaire be considered delinquent?:
A concessionaire can be considered delinquent when he fails to pay his water fees for two consecutive months.

2. When can a service line be disconnected?:
A service line can be disconnected on the following grounds;
a) non – payment of water fees for two consecutive months;
b) upon voluntary request by the registered concessionaire;
c) if found to have illegal activity, or violation of the provisions on the Water Service Contract.

3. How do you know that your line is disconnected?:
First, you don’t have water anymore while others have. Second, when you try to look at your meter stand there is a barrel lock clamped on the angle meter valve. In cases where there’s no angle meter valve, a rubber blind gasket is inserted to stop the flow and is not visible.

4. Will the water district inform you, as the concessionaire that your service line will be cut-off?:
Yes, a notice of disconnection is printed automatically in the water bill with two months account. From the time you receive your bill with the notice of disconnection, you still have 15 days to pay before its due date and a grace period of three (3) days after the due date to settle the accounts before the water district disconnects your line.

5. What is reconnection?:
It is the act of connecting back the service line which was closed or disconnected due to delinquency or upon the request of the registered concessionaire within two months after it has been cut-off.

6. When disconnected, what are you going to do in order to have your service line reconnected?:
You will go to the office at the Service Connection Installation Dept. ( SCID), 4th floor of MCWD building and request for a billing memo for payment of your accounts including the reconnection fee and other charges. Then you are requested to draw a sketch on the job order form as to location of the house where service line is located. After which, you will proceed to the teller ( ground floor) for payment. After payment, you may directly go home.

7. How long does it take to have the service line reconnected?:
Within the day or one (1) working day after payment of all the necessary fees.

8. What are the necessary fees to be paid up when applying for reconnection?:
You have to pay in full the unpaid water fees, reconnection fee of TWO HUNDRED EIGHTY ( P280.00 ) PESOS and a guarantee fee deposit, if ever there was none yet.

9. Is there a deadline as to when a consumer can apply for reconnection?:
A concessionaire can apply for reconnection within two months only after his service line was disconnected. If beyond two months and still he did not apply for reconnection, the Water District automatically closes his water service line at the tapping point and removes the meter.

10. If it is already closed at the tapping point, what are you going to do in order to have your closed service line opened?:
You have to apply for re-opening at the Service Connection Installation Dept. ( SCID ).

11. What is re-opening?:
Re-opening is an act of opening back your closed service line at the tapping point and the reinstallation of a water meter which was removed by the Water District.

12. What is the difference between reconnection and reopening?:
** Reconnection is an act of connecting back your closed service line within two ( 2 ) months after it has been cut-off and the resumption of your water service is immediate.
** Re-opening is also an act of connecting back your closed service line after two ( 2 ) months from the time it was disconnected or after the meter has been removed. It has to go through the usual flow of processing and will take few days before your water service is resumed.

13. How many days will the service line be re-opened?:
Re-opening of closed service line usually takes one ( 1 ) working day after payment of all the necessary fees.

14. What is the usual process of reopening a closed service line?:
The processing of the application for re-opening is like the processing of an application for a new line wherein it has to pass trough the usual flow. It has to be inspected first and after inspection, the concessionaire is advised to go back to the office, to have his/her records further verified, then payment of the accounts and other necessary fees at the Teller.After payment , the concessionaire may directly go home and wait for the reopening of the closed service line within one ( 1 ) working day.

Additional Simplified Procedure

MCWD does not have an online application process for water service connection. You can still apply for a water service connection by going to the MCWD One-Stop Shop (OSS) and submitting the required documents.

The required documents for a water service connection are:
** Application form
** Copy of land title or tax declaration
** Copy of government-issued ID
** Proof of payment of application fee
** Waiver of water supply (if applicable)

The application fee for a water service connection is ₱500.00. The waiver of water supply is required if you are connecting to an existing water service line. The processing time for a water service connection is 7 to 15 days. You will be notified by MCWD once your application has been approved.

Here are the steps on how to apply for a water service connection at the MCWD OSS:
1. Get a priority number from the guard.
2. Wait for your number to be called.
3. Go to the customer service counter and submit the required documents.
4. Pay the application fee.
5. Sign the application form and waiver of water supply (if applicable).
6. Wait for your application to be processed.

You can contact MCWD customer service for more information on how to apply for a water service connection.