ekonsular.kln.gov.my Apply for Certificate of Good Conduct E-Konsular Malaysia

Organisation : Ministry of Foreign Affairs, Malaysia
Facility Name : Apply for Certificate of Good Conduct E-Konsular
Country : Malaysia
Website : https://ekonsular.kln.gov.my/login

How To Apply for Certificate of Good Conduct E-Konsular?

1) Visit the official portal of the Ministry of Foreign Affairs, Malaysia through www.kln.gov.my
2) Go to “Our Services” tab and click ‘Certificate of Good Conduct’
3) Alternatively, please click https://ekonsular.kln.gov.my.

New User Registration :
1) Click Sign Up to register
2) Fill in all the required details
Important: For Type of Identification during Registration:
** Malaysian citizen must use Identity Card Number
** Non-Malaysian citizen must use Current Passport Number
3) Please keep safe the User ID and Password you used for this registration
4) Click “√ Register” button
5) You will be directed to your profile

Login To E-Konsular :
1) Click Login
2) Fill in your User ID, Password and the Security Code given
3) Click Login button
4) You will be directed to your e-Konsular profile

Forgot User Id/Password :
1) Please click ‘Forgot User ID/ Password’ link
2) Select one of the Forgot User ID/Password options
3) Select Citizenship type
4) Insert Full Name as per registered in the system and the identity card/passport
5) Once done, click ‘√ Next’ button
6) Select Secret Question and type in the Answer
7) Once done, click ‘√ Next’ button
8) Fill in the New Password, New Password Verification and the Security Code given
9) Once done, click ‘√ Submit’ button
10) Should the attempt failed, please email your issue to skb_admin@kln.gov.my.

Steps To Apply The Certificate Of Good Conduct :
1) Click Certificate of Good Conduct then proceed by clicking New Application
2) There are three (3) stages in completing the application. The stages are Create Application, Check Application and Submit
3) Under Create Application, there are four (4) sections to be completed:
IMPORTANT: Please ensure all the mandatory field with asterisk/s (**) is filled correctly
4) Once done, click to proceed to the next page

i. Supporting Information
– IMPORTANT: Fill in your Job Information and/or Education Information, that is relevant to your stay in Malaysia. Make sure all related and mandatory fields are filled in Once done, click to proceed to the next page
ii. Purpose of Travelling
– IMPORTANT: Ensure both Purpose of Traveling and Countries That Require Certificates information are filled in
– If there is relevant supporting document related to your travelling, please upload it into the system. Otherwise, leave it blank Once done, click to proceed to the next page

iii. Photo
Upload your recent Passport-Sized FACE Photo (IMPORTANT: please read the criteria before uploading your photo)
Upload your Passport Details Photo (IMPORTANT: please read the criteria before uploading your photo)
Once done, click to proceed to the next page
IMPORTANT
*Criteria of the passport-sized FACE photo and scanned copy of the PASSPORT DETAILS

5) A verification box will be prompted. Once you confirm all the information are correctly input, click “OK” button
6) You may review your application under Check Application. For any amendment(s), please click
7) Please click if there is no amendment(s) required
8) A verification box will be prompted. Once you confirm all the information are correct, click “Submit” button
9) Once the “OK” button is clicked, your submission is successful
10) An Acknowledgement email will be sent to the registered email

Check Application Status

1) It is the applicant’s responsibility to check on the application status from the e-Konsular system
2) You may check your application status by logging in to the system
3) A Collection Slip will be sent to the registered email once your application has been approved
4) Application Status definition:
i. DRAFT: The application still in draft stage and need to be updated
ii. NEW APPLICATION: The application has been submitted
iii. IN PROGRESS: The application is being reviewed by Ministry of Foreign Affairs and PDRM
iv. REJECTED: The application needs to be revised by the applicant
v. CANCELLED: The application is cancelled to allow resubmission by applicant
vi. APPROVED: The application has been approved by PDRM
vii. FAILED: The application is not approved by PDRM

Online Payment Procedures

*applicable for Malaysian bank only
1) Once the Certificate of Good Conduct application is approved, user is required to make payment prior certificate collection at our Consular Services Counter or through postal services
2) Please visit e-Konsular website then click LOGIN
3) Click List of Application then click  to view application
4) Click “RESULT” then click “UPDATE COLLECTION METHOD”
5) Update COLLECTION METHOD then click CONFIRM PAYMENT METHOD
6) Click “Payment Details” then click “Choose Payment Method”
7) Select your bank and proceed with make payment
8) Complete transaction by clicking “Click Here to Complete Your Transaction”
9) Please print the receipt for certificate collection purposes

FAQ on Certificate of Good Conduct

Frequently Asked Question (FAQ) on CGC :
1. What is Certificate of Good Conduct?
Certificate of Good Conduct is a document used to verify that the individual has no misdemeanour or criminal record during the period of stay in Malaysia

2. What is the validity period for the Certificate of Good Conduct?
The validity of the certificate is one (1) year from the approval date. However, certain country/company would require a certificate with approval date lesser than one (1) year

3. If I have any queries related to the CGC, to whom may I address these queries?
Any inquiries can be submitted via e-mail to CGC Unit as follows: skb_admin@kln.gov.my

4. Who can apply Certificate of Good Conduct?
Citizen, resident and foreigner who has previously resided in Malaysia (at least 6 months) may apply the Certificate of Good Conduct

5. If I’m a Malaysian citizen, can I use Passport as my Identity Card information?
No, you can’t. Your application will be cancelled and your account will be blocked. Malaysian citizen should use their IC Number as the Identity Card information.

6. I’m a foreigner and would like to apply for Certificate of Good Conduct. What should I put as my Identity Card?
Please use your current, active and valid passport as your Identity Card information

7. My Malaysian citizenship has been renounced recently. If I have registered to eKonsular using my Identity Card before, can I still use the existing account?
You are required to create a new account with your current, active and valid passport as Identity Card Information. Please request to delimit your existing account to skb_admin@kln.gov.my

8. I have tried to register e-Konsular however I was prompted with error saying that my Identity Card Number has been used for registration. What do I do?
In most cases, it is because you have registered to our e-Konsular system. Please login to the system and reset your login details if you do not know what is your login details

9. I could not recall my login details. Can you help?
Please request to reset your login account to skb_admin@kln.gov.my

10. My passport has expired. Can I apply without an active passport?
An active passport is mandatory for Certificate of Good Conduct application

Additional Simplified Procedure

To apply for a Certificate of Good Conduct (CGC) in Malaysia through the e-Konsular portal, you can follow these steps:
1. Go to the e-Konsular portal
2. Click on the “Certificate of Good Conduct” tab.
3. Click on the “Apply” button.
4. Fill out the application form.
** Enter your name, email address, and mobile number.
** Enter your passport number.
** Select the type of CGC you want to apply for.
** Upload a copy of your passport-sized photograph.
** Pay the application fee.
** Submit your application.

The application fee for a CGC in Malaysia is RM20.

Once your application is submitted, it will be reviewed by the Royal Malaysian Police (PDRM) and a decision will be made within 60 days. If your application is approved, you will be issued a CGC that you can print out and carry with you.

Here are some additional things to keep in mind when applying for a CGC in Malaysia through the e-Konsular portal:
** You must be a Malaysian citizen.
** You must be at least 18 years old.
** You must be able to provide the required documentation.

Here are some of the requirements for applying for a CGC in Malaysia through the e-Konsular portal:
** A valid passport.
** A recent passport-sized photograph.
** A completed application form.
** The application fee.

The CGC application process can take up to 60 days. The CGC will be issued by the Royal Malaysian Police (PDRM) and will be valid for 6 months.