isf.gov.lb Complaint System Lebanon : Internal Security Forces

Name of the Organization : Internal Security Forces
Type of Facility : ISF Complaint System
Country : Lebanon

Website : http://www.isf.gov.lb/en/article/1018/ISF-Complaint-System

ISF Complaint System :

The ISF Complaint System avilable only in arabic version under this link: http://apps.isf.gov.lb/ecomplaint/
Why an ISF Complaint System :
No existence of a unified complaint system in ISF.
ISF commitment to implement its strategic plan.

Related : ISF Lebanon Vehicles’ Driving License www.statusin.org/5751.html

A feature of an effective accountability mechanism .
Enforce the implementation of the ISF code of conduct.
Adherence to international standards and domestic laws / regulations.
Finding a unified statistical database and announcing its result for public to enhance transparency and evolving institutional policies.

What is I.S.F Complaint System:
An integral system for complaints against I.S.F personnel, handling and investing complaints outcome

Complaint:
Written or electronic document
Report a misbehavior or bad attitude
Causing direct or indirect detriment to the complainant

General Principles:
-Complaints with ease against ISF personnel Submitting.
after receiving it respectfully and professionally Direct response to the complaint.
Protection of rights for both the complainant and violator.
Quick and accurate procedures.
Integrity, transparency, impartiality in investigations.
Updating the complainant on the progress of his complaint.
Periodic publishing of statistics, and measures taken to correct defect performance.
Learning lessons from submitted complaints.
Ongoing revision and evaluation of the complaint system efficiency.
Every complaint is a chance to enhance performance and straighten attitude.

When to apply a Complaint:
Every time a person finds that there is a direct or indirect detriment has effected his interest.

Who submit the complaint:
Natural person :
Legal representative.
Mandatory.
Parents.

Moral person : legal representative

Where to submit the complaint:
General inspectorateComplaints and investigations bureau.
ISF General Directorate Departments: Personnel / Investigation &Inspection / Public relations / Information.
PPP/ Ras Beirut Station .
ISF website.
ISF territorial stations.
Mail.

How to submit a complaint:
ISF website.
ISF designated department.
Mail.

Recurrent or Malicious Complaints:
Recurrent Complaints: it is submitted over and over as if it hasbecome a habit to the complainant.
Malicious Complaints: it is submitted just for vexation or aspersion.

Examples :
Continuous change in the facts of the complaint or raising new issues for the sake of prolonging investigation.
When the only goal of the complaint is to offend the reputation of the ISF or any of its personnel.

Final Provisions:
All the personal info stated in a complaint is secret and protected.
To receive any complaint with courtesy, Professionalism, and with no hesitance to enroll it.
To receive female complainants by an I.S.F female, when possible.
The maximum time needed to process a complaint and informing its result to the complainant is 120 days starting from the date of registry in the complaints bureau / human resources department and getting a reference number.

About Us :
The interior security forces are general armed forces, and its authorities incorporating all the Lebanese lands as well as the territorial waters and airs thereof, its duties are including but not limited to

1- in the field of administration supervision unit :
a- Preserving order and security support.
b- Providing communal peace.
c- Protecting publics and properties.
d- Preserving freedoms within the law.
e- Implementing law and other related decrees.

Contact Us :
Internal Security Forces
Ibrahim Khoury barracks Adib Isaac street
Achrafieh Beirut-Lebanon