opal.com.au Card Order & Balance Check Online NSW Australia

Name of the Organization : NSW Government
Type of Facility : Opal Card Order & Balance Check Online
Location : Sydney
Country : Australia
Website : https://www.opal.com.au/

What is Opal Card?

** The Opal card is the centrepiece of the new electronic ticketing system and is a smartcard, similar in size to a credit card.

Related / Similar Facility : NSW Registry Replace a Change of Name Certificate

The Opal card will provide an easy, convenient and fast new way of travelling on the public transport network in Sydney, the Blue Mountains, Central Coast, Hunter, Illawarra and the Southern Highlands.

** Instead of buying a paper ticket you load value onto your Opal card via a range of convenient options to pay for your fare and you keep your card on a permanent basis.

** When you tap on at an Opal card reader to start your journey, and tap off* at the end of your journey, the system will automatically calculate your fare and deduct it from the value stored on your Opal card.

Types of Opal Cards

You can choose from one of two Opal cards :
Adult and Child/Youth, which are both now available as registered or unregistered cards.

Child/Youth Opal card :
The Child/Youth Opal card is for :
1.Children aged 4 – 15 years (inclusive)
2.full time NSW/ACT school students aged 16 years and older with a Senior Secondary Student card, issued by their school, as proof of entitlement.

** The Child/Youth Opal card is separate from the School Student Transport Scheme (SSTS) however, where students are not eligible for the SSTS, it may be an option. Child/Youth fares are priced at 50% of full fare adult Opal rates, rounded down wherever necessary.

** Tertiary students, including university students, are not eligible to use the Child/Youth Opal card. Until the Concession Opal card is released, you can purchase your paper tickets from more than 1,600 ticket sellers across Sydney including news agencies, 7-Eleven convenience stores, Australia Post and selected Woolworths stores.

Senior/Pensioner Opal card :
** The Gold Senior/Pensioner Opal card will be available soon and is for customers with a Seniors Card or Centrelink Pensioner Concession Card.

** Until the Gold Opal Senior/Pensioner card is released, you can continue to purchase your Pensioner Excursion Ticket from a ticket seller before you board your State Transit bus.

** Pensioner excursion tickets are available from more than 1,600 ticket sellers across Sydney including news agencies, 7-Eleven convenience stores, Australia Post and selected Woolworths stores.

Concession Opal card :
** The Concession Opal card will be available soon and is for customers holding an eligible Concession card.

** Until the Concession card is released, you can continue to purchase Concession tickets from more than 1,600 ticket sellers across Sydney including news agencies, 7-Eleven convenience stores, Australia Post and selected Woolworths stores.

How To Get Opal Card?

Opal card retailer :
You can now pick up an unregistered Opal card from one of our many retailers.

Pop-up kiosks at Westfield shopping centres :
Until the 5 October, you can pick up and load a new Adult Opal card with $20 only, or a new Child/Youth Opal card with $10 only, using your Visa card, MasterCard or EFTPOS at one of our pop-up kiosks at selected Westfield shopping centres and times.

Pop-up kiosks on NSW TrainLink Intercity stations :
Until the end of September, there will be four ‘roaming’ kiosks across 18 NSW TrainLink stations. You can pick up and load a new Adult Opal card with $20 only, or a new Child/Youth Opal card with $10 only, using your Visa card, MasterCard or EFTPOS at one of our roaming kiosks at selected train stations and times.

The roaming kiosks will be available on the following lines :
** Central Coast, Newcastle/Hunter
** Blue Mountains
** South Coast
** Southern Highlands

Pop-up kiosks on Sydney Trains stations :
Until the end of September, you can pick up and load a new Adult Opal card with $20 only, or a new Child/Youth Opal card with $10 only, using your Visa card, MasterCard or EFTPOS at one of our pop-up kiosks at selected train stations and times.

Online :
You can order your Opal card online. The Opal online ordering process will only take a few minutes – register and add value to your Opal card and we will mail it to you. It’s that easy!

Opal Customer Care

If you don’t want to order your card online, call 13 67 25 (13 OPAL) and talk to one of our Opal Customer Care representatives. If you order your card over the phone, you will need to create an Opal online account to view your card details online.

How To Check Opal Card Balance Online?

** Your balance is displayed every time you tap on or tap off*.
** You can also check your balance online, or
** Call 13 67 25 (13 OPAL) or
** Visit an Opal card retailer and ask to check your balance.

Note :
*Or when you tap on for the Sydney Ferries Manly service.

Additional Simplified Procedure

You can check the status of your Opal Card order online through the Transport for NSW (TfNSW) website.

Here are the steps on how to do it:
1. Go to the TfNSW website: https://www.transportnsw.info/.
2. Click on the “Opal” tab.
3. Click on the “My Opal” button.
4. Log in to your account using your username and password. If you don’t have an account, you can create one by clicking on the “Create an Account” link.
5. Click on the “Orders” tab.

6. You will see the status of your Opal Card order, including the following information:
** Order number
** Order date
** Order status
** Estimated delivery date

If your order status is “Shipped”, you will also see the tracking number for your order. You can use the tracking number to track your order online.

Here are some important things to note when checking your Opal Card order status online:
** You can check the status of your order up to 7 days after your order is placed.
** If your order status is “Shipped”, you will receive a tracking number in your email.
** If you have any problems with your order, you can contact TfNSW customer service.