Organization : New South Wales Planning & Environment
Facility : Apply for the Low Income Household Rebate
State : New South Wales
Country : Australia
Website : http://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates/low-income-household-rebate
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NSW Apply Low Income Household Rebate
On 3 September 2017 the NSW Government announced an increase in the rates for all NSW energy rebates including the Low Income Household Rebate.
Related : Apply for the EAPA Scheme New South Wales : www.statusin.org/42757.html
The increase is effective from 1 July 2017. This means that some customers will be entitled to an additional rebate payment for the period prior to 3 September.
The Department of Planning and Environment is working with electricity retailers for those additional payments to be credited to customer accounts as quickly as possible.
The Low Income Household Rebate helps eligible NSW households to pay their electricity bills. It provides :
** $285 (was $235) (excluding GST) a year to eligible customers who hold an electricity account; or,
** $313.50 (was $258.50) a year to eligible long-term residents of residential communities (caravan and mobile home parks), retirement villages and strata schemes who receive electricity bills from or on behalf of their community operators.
To be eligible for the Low Income Household Rebate, you need to :
** be a resident in New South Wales; and
** be a customer of the retailer, or a long-term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name appears on the electricity account for supply to his or her principal place of residence; and
** hold either a : Pensioner Concession Card issued by the DHS/DVA; or DHS Health Care Card*; or DVA Gold Card marked with either: War Widow or War Widower Pension; or Totally and Permanently Incapacitated (TPI); or Disability Pension (EDA).
* This refers to holders of the Centrelink Health Care Card. If you have a Commonwealth Seniors Health Care Card, Low Income Health Care Card, Foster Child Health Care Card or Ex-Carer Allowance (Child) Health Care Card you do not qualify for this rebate.
How to Apply?
Different application and payment processes apply depending on whether you hold an electricity account with a retailer (such as AGL, Energy Australia or Origin), or if you receive an electricity bill on behalf of the operator (or strata manager) of an on-supplied residential community, retirement village or strata scheme.
If you have an electricity account with an authorised energy retailer, then you apply for the NSW Low Income Household Rebate directly to your retailer.
To do this you simply need to contact your retailer and notify them of the type of concession card you hold (Pensioner Concession Card, Health Care Card or Gold DVA card) and ask them to apply the NSW Low Income Household Rebate to your account.
If you receive an invoice for your electricity usage from or on behalf of your residential community, retirement village or strata scheme, then you need to complete a paper application form for the NSW Low Income Household Rebate and post it to the Department at
Low Income Household Rebate
PO Box 435
Parramatta NSW 2124
Frequently Asked Questions
1. Will I still receive the Low Income Household Rebate if I change electricity retailers?
Yes. Electricity retailers are required to deliver the Low Income Household Rebate to eligible customers and this should continue when you change electricity retailers.
However, when you change retailers, make sure you let them know that you are eligible for the Low Income Household Rebate.
2. What does on-supplied mean?
On-supplied is the term used when the resident receives an electricity bill/invoice issued by, or on behalf of, the owners/management of the residential community, retirement village or strata scheme, rather than a bill issued by an electricity retailer of the residents’ choice.
3. Someone in my household holds an eligible concession card, but I don’t. Can I get the rebate?
No. The electricity account holder must hold one of the valid concession cards listed above, and meet all other eligibility criteria listed in the section headed “Am I eligible for the Low Income Household Rebate?”