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Organization : Tenancy Services
Facility : Requesting a Bond Refund
Country : New Zealand
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Tenancy Request a Bond Refund

Bond is normally refunded at the end of a tenancy by submitting a completed bond refund form, unless there is a dispute about any outstanding issue.

Related : Real Estate Agents Authority Make a Complaint New Zealand :

Agree On The Refund Amount

The tenant and landlord should go through the property together and check nothing’s damaged or broken. The tenant isn’t responsible for normal wear and tear, but they may be responsible for intentional or careless damage.

The landlord can claim some or all of the bond if the tenant has left anything undone in relation to the tenancy. This includes unpaid rent, any damage, missing items, or unfinished cleaning or gardening.

If everything’s in order :
If the inspection shows everything’s in order, complete the bond refund form and send it to the Tenancy Services for it to be processed.

If there’s unpaid rent or damage :
If there’s unpaid rent, damage or anything else left undone, the tenant and landlord may agree to split the bond. Part of the bond is refunded to the landlord, to cover their costs. The rest is refunded to the tenant. Fill out the bond refund form to reflect this.

Bond Refund Form

This form is used to refund any bond to any party.
** No funds will be released to tenants unless all named tenants have signed this form.
** If you use the Landlord ID number, no other information is required in the landlord details column. You can find out the Landlord ID number by calling 0800 737 666.

** It usually takes about 3 working days to refund a bond when a fully completed form is received. Either the landlord or the tenant can send the form to Tenancy Services, once it’s filled out and signed by all tenants and the landlord.

Send the form by one of the following :
Post to Tenancy Services, PO Box 50445, Porirua 5240
Fax to (04) 237 7884
Scan and email to bond.refunds [AT]

Processing The Form

We check the signatures against those on the bond lodgement form. If they’re the same, we will refund the bond. Refunds are made by direct credit, to the bank account numbers on the bond refund form and can only be made to a NZ bank account.

Refunds usually take about 3 working days to process. Bond money to be refunded can also be transferred to a new tenancy. Transfers take about 10 working days to process.

If the tenant or landlord can’t sign the form :
If the tenant or landlord can’t or won’t sign the bond refund form, complete the form anyway and send it to Tenancy Services. Tenancy Services will contact the party who hasn’t signed to confirm they agree with the refund.

If the landlord or tenant :
** replies and agrees, the bond will be paid
** doesn’t reply by a certain date, the bond may still be paid
** replies and disagrees, the bond won’t be paid.

If the landlord or tenant doesn’t agree to the bond payment, Tenancy Services will notify both parties of the dispute.

The bond will be refunded when a new bond refund form is signed by all parties, or when Tenancy Services receives a mediator’s order or an order of the Tenancy Tribunal advising how the bond is to be refunded.

A landlord can only do this within two months of the tenancy ending. After that they will need to apply to the tenancy tribunal if they want to claim any part of the bond or they will need get the tenants to sign a refund form.

If the tenant and landlord can’t agree :
** If the tenant and the landlord can’t agree on the bond refund, either (or both) can apply to the Tenancy Tribunal to get it sorted.
** If both parties are willing, the applicant can ask for a mediator to help them try to reach an agreement.

** If the parties don’t want to use a mediator, or mediation doesn’t work, their case will go to a hearing in the Tenancy Tribunal.
** Disputes process has more on mediation and the Tenancy Tribunal.

If the bond isn’t claimed :
If bond remains unclaimed for six years after the tenancy ends, the bond becomes the property of the Crown.

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