ombudsman.org.uk Making a Complaint : Parliamentary & Health Service Ombudsman

Organization : Parliamentary & Health Service Ombudsman
Service Name : Making a Complaint
Country: England, United Kingdom

Website : http://www.ombudsman.org.uk/make-a-complaint

Making a Complaint:

If you think there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right, we can look at your complaint.

Related : Local Government Ombudsman Make a Complaint Coventry : www.statusin.org/11928.html

What we can help with:
We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other UK public organisations. We do this fairly.

If we decide that the organisation has got things wrong, we may make recommendations for it to put them right. This can include explanations, apologies and recommendations for the service to learn and improve.

What you need to do first:
You should complain to the organisation and give them a chance to put things right. If you want help with complaining to:
** the NHS in England, contact your local Healthwatch, POhWER, sEap or Voiceability
** a government department or service, contact your local Citizens Advice Bureau.

Visit our Complain for Change website for useful tips on putting a complaint together.

If you complained to the organisation more than six months ago and have not received a decision, please contact us on 0345 015 4033.

If you are not happy with the organisation’s final decision, you can ask us to look into it.

Organisations we can look at:
We can look into complaints about NHS organisations, for example: GPs, dentists, NHS hospitals or care in a private hospital if it was paid for by the NHS.

We can also look into complaints about services from government departments such as Jobcentre Plus, the Driver and Vehicle Licensing Agency (DVLA) or the UK Visas and Immigration Service (UKVI).

We need to make sure that we are the right organisation to look into your complaint.

Getting advice and support :
** We want to make it as easy as possible for people to make a complaint for themselves if they feel they have been let down by the NHS or another public organisation.

** But we know that for all sorts of different reasons, sometimes people really benefit from having someone else support them through the process of making a complaint.

If you need information and advice :
** If you would like to make a complaint to the NHS or another public organisation, but are not sure how to get started, we’ve put together some tips to guide you.

** If your complaint is about the NHS, then you could contact your local Patient Advice and Liaison Service (PALS)Opens in a new window or your local HealthwatchOpens in a new window for advice on taking it forward.

** If you are complaining about a government department or service, your local Citizens Advice Opens in a new windowwill be able to give you information and advice.

If you need someone to help you make your complaint :
** Our job as an independent decision-maker on complaints means we can give you information and advice about making a complaint, but we can’t make a complaint for you.

** If you do need someone to help you with this, there are other people and organisations you can ask. Someone who represents you and makes your complaint for you, is called an advocate.

** You could ask a friend or a family member to do this for you. There are also organisations that offer free, professional advocacy services. We’ve included some links below.
** If you’re having trouble finding the right support for you, then please call us on 0345 015 4033 and we’ll do our best to put you in touch with an organisation that can help.

Customer Helpline:
0345 015 4033
8:30am – 5:30pm
Monday – Friday