hsbc.com.bn Internet Banking : Brunei

Organization : Hong Kong & Shanghai Banking Corporation Limited HSBC
Facility : Internet Banking
Country : Brunei
Website : https://www.hsbc.com.bn/1/2/personal/internet-banking

Internet Banking :

With the introduction of our newly enhanced Internet Banking platform, all our existing Internet Banking users will need to go through 2 simple processes the first time you log onto this new platform

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1) Activating Internet Banking :
This is a brief one-time setup which existing Internet Banking users need to complete to access the newly enhanced Internet Banking platform. You can choose to change your user name during this process, and proceed to register your security device onto the new platform.

2) Setting Up Online Password Reset :
Online password reset allows you to reset your new password online without the need to submit any forms to the bank for processing.

All you need to do is to preset 2 security questions and answers in order to activate this new function. This user guide will provide you with the steps on how to complete the above 2 tasks.

Step 1 : Enter your Internet Banking username
Step 2 : Click ‘Continue’ to proceed
Step 3 : Enter your Internet Banking Password

Step 4 : This is a one-time process only. You will be able to choose a new username or opt to continue to use your existing username.
Step 5 : Once you have updated your internet banking username and password, you will receive this acknowledgement page. Click on ‘Continue’ to proceed.

Step 6 : You will then be required to activate your Security Device onto the new platform. Please ensure you have your Security Device in hand and click on ‘Continue’ to proceed.

Step 7 : Input the Serial Number found at the back of your Security Device. Then input the Serial Code that will be randomly generated every time you use your Security Device.

Setting Up Online Password Reset :
Step 8 : You will then be given a choice to set up your password reset questions, or skip the process altogether. Please note that you are only allowed to skip the set up 3 times before it will be made compulsory the next time you log into Internet Banking

Step 9 : Choose 2 security questions from a set of preset questions and provide a memorable answer to each of the questions.
Step 10 : Security questions set up is completed successfully. Please click on ‘Continue’ to proceed.

Step 11 : Please read through the Terms & Conditions before accepting. You are now successfully logged into our new and improved Internet Banking services.

International Transfers :
** Get served first and enjoy up to 50% savings per transaction as well.

FAQ :
Is there any email function?
Yes. We have a secure email system where you can send us messages and queries. This can be found under ‘Contact Centre’ in the left hand navigation menu.

How do I read messages from the Bank?
Click the ‘Read Message’ option under the Contact Centre option on the left hand navigation bar. The ‘Read Message’ option helps you access any communication sent by the Bank to you. The communication can range from Bank updates, request acknowledgment and reminder request.

How do I delete the messages received?
When you click on the message to be read, the delete button will be available at the bottom of the page.

What banking instructions can I send to you via HSBC’s Personal Internet Banking Contact Centre?
** Most transactions can be conducted through our functions listed on the left navigation bar.

We do accept non-transactional requests via HSBC’s Personal Internet Banking Contact Centre, including the following :
** Updating your Travel plan

** Increase Third Party Transfer Limits (For transfers to other banks, and International Transfers)
** Request for update on your pending Telegraphic Transfers and transfers to other local banks
** Investment redemption
** Increase / decrease credit card limits
** Request for updates on your loan or credit card application

** Setup appointments with Personal Bankers / Relationship Managers
** Send instruction to authorize a third party to collect items such as Debit / Credit card and Security Device on their behalf.
** Send feedback / complaints / compliments on Bank services

** The Bank may also use the Internet Banking Contact Centre to request for further information on your existing requests, or notify you on important or urgent matters concerning your accounts / requests.