Organization : Haya Water
Type of Facility : No Objection Certificate Online Application
Country: Oman
Website : http://www.haya.com.om/tabid/186/Default.aspx
Apply Online : http://www.haya.com.om/ProductsServices/NoObjectionCertificate/TheForm.aspx
No Objection Certificate Online Application :
Process Description:
There are (5) types of applications that expected to be received requesting NOCs/Approvals as stated below:
Related : Public Authority For Electricity & Water Pay Your Bill Oman : www.statusin.org/9145.html
Excavation Permit (EP):
Is an application that requests an excavation permission/ approval for laying of other service lines such as Water, Electricity, Fiber Optic Cables etc on areas where HW service lines/assets are existing, under construction, under design, not proposed (Not on the Master Plan). See Table (1) for the required documents/approvals for this application.
Route Approval (RA):
Is an application that requests an NOC approval for alignment of other service lines such as Water, Electricity, Fiber Optic Cables etc on areas where HW services lines/assets are existing, under construction, under design, not proposed (Not on the Master Plan). See Table (1) for the required documents/approvals for this application.
Layout Approval (Buildings), (LA-1):
Is an applications that requests layout approval for proposals such as Commercial/ Residential Buildings at locations where HW services line are existing, under construction, under design, not proposed (Not on the Master Plan). Usually those building Layout does include a location of a Holding Tank to be approved. See Table (1) for the required documents/approvals for this application
Layout Approval (Roads) , (LA-2):
Is an applications that requests layout approval for layout for proposals s of a Government (Muscat Municipality), or Private Roads (New Petrol Filling Stations, Complexes ..etc), including parking areas at locations where HW services line are existing, under construction, under design, not proposed (Not on the Master Plan). See Table (1) for the required documents/approvals for this application
Clarification or Need of Information (Not NOC), (Clar.):
Location of Service Connection
Needs of HW Maps for preparation of proposals and applying for approvals.
Call Center : 80077111
Why We Have A Call Centre:
The toll free number is another link between the company and the people besides company web site, exhibitions and the different meetings held by the company with different groups of the society in Muscat governorate to impart knowledge about the project.
The center will provide information especially about the implementation phases; areas would be covered by the project, benefits of the project in terms of public health and other socio-economic profits and information of current sewer network.
The centre will deal with inquires and complaints regarding the existing sewer lines and construction works in the different areas of the project. This will support the company in delivering the message about the progress of the project and meet the customer expectation. The center will update its information whenever it is necessary and called for.
Contact Details :
** You can contact us through our toll free number, visit our customer service desk at Bait Haya or email us for any queries and information.
Call Center number : 80077111
Time : 6:00 am to 10:00 pm Every day
Customer Relationship Management :
Bait Haya – Al Ansub
7:00 am to 02:30 pm
Sunday to Thursday
Customer service email Address : customerservice AT haya.om