www.statusin.org

Name of the Organization : Kenya Power
Type of Facility : E-bill Electronic Bill Querying Service
Country : Kenya

Website : https://www.kplc.co.ke/

Related : Kenya Power Paying Electricity Bill : www.statusin.org/7938.html

E-bill Electronic Bill Querying Service :

E-bill is an electronic bill querying service from Kenya Power. It allows you to check your electricity account balance and bill due date any time, by SMS or e-mail.

This service works for Kenyan networks.

How E-bill Works:

E-bill SMS Service :

The E-bill SMS service allows you to query your electricity account balance and bill due date using your mobile phone. Follow these easy steps:
** Open a new SMS message.
** Type the first part of your account number in the message field. For example, if your account number is 998877-01, just type 998877.
** Send this message to 95551.
** In a few seconds you will receive an automatic reply with your account balance details.  It is charged at Kshs. 5/- above the normal SMS rates.

E-bill e-mail Service :

The E-bill e-mail service enables you to check your electricity account balance and bill due date via e-mail. Here are the simple steps to follow:
** Open a new e-mail message.
** Type the first part of your account number in the subject field. For example, if your account number is 998877-01, just type 998877.
** Email the blank message to bill(at)kplc.co.ke Within a few minutes you will receive an automatic reply with your account balance details and payment due date.

It is important to key in the correct account number and follow the procedure of sending the message in order to get a positive response. Also note that despite the introduction of E-bill services, your detailed electricity bill will continue to be dispatched through your postal address.

Kenya Power Contact Centre: 95551

New Customer Service System (InCMS) FAQs :
Following the successful launch of the new Integrated Customer Management System, the below information is meant to further empower you, our esteemed customers as you start to use the new system.

1. Do I get a NEW account number in the upgraded customer management system?
Yes, you will have a NEW account number sent to you via SMS. To query your new account number, send the word STATUS with your existing account number to 95551. E.g. if your existing account is 1234567-01, send Status1234567 (Don’t include the suffi x 01, 02) to 95551.

2. Which customers are associated with changes of the fi rst phase of the roll-out?
Customers who fall within Nairobi County, Kajiado County, Machakos County and Makueni County are in the fi rst phase of the system upgrade.

3. Will I use my NEW account number to make payments?
Yes, going forward, your NEW account number will be used to make payments and will be used to access your details for all other enquires. It is therefore important to have it on easy reach.

4. Did I need to register NEW E-billing details for the NEW account number given?
No, we migrated all billing data from the old system, however if you would like to make any changes, visit our Customer Care Offi ces or send SMS to 95551 for registration.

5. If I need to query my bill through my cell phone, which are the steps to follow?
Send a message with your NEW account number to 95551 and feedback on your bill status will be sent to you.

6. How do I access my bill via the internet?
Kenya Power is in the process of fi nalizing a Self Service Module in the second phase of our roll-out.

The module will off er the following services via the Internet and on a Mobile App :
** Bill or Token Query
** Application for Power Supply
** Change of Contract Name
** Reporting of Power Outages
** A listing of Power Interruptions (Planned and Unplanned)