Organization : Croatian Health Insurance Fund (CHIF)
Facility : National Contact Point (NCP)
Country : Croatia
Website : https://gov.hr/en/national-contact-point-ncp/654
What is National Contact Point (NCP)?
The National Contact Point is a place where you can learn about your rights to health care in Croatia or in other EU member states. Each EU member state has at least one National Contact Point (some can also have regional or local contact points).
Related / Similar Facility : CHIF European Health Insurance Card Croatia
Pursuant to the provisions of the Mandatory Health Insurance Act, the Croatian Health Insurance Fund (CHIF) established a National Contact Point in the Republic of Croatia for the purpose of provision of information on the rights of insured persons to health care in other member states, in accordance with European Union regulations; that is, essential aspects of cross-border health care.
Requirements of National Contact Point
To enable patients to exercise their rights to cross-border health care in practice, the National Contact Point:
** Provides contact details of national contact points in other member states,
** Provides information concerning healthcare providers in the Republic of Croatia,
** Provides relevant information on the standards and guidelines on quality and safety of treatment in the Republic of Croatia,
** Provides information on the accessibility of hospitals for persons with disabilities,
** Provides information on patients’ rights, complaints procedures and mechanisms for seeking remedies, as well as the legal and administrative options available to settle disputes, including in the event of harm arising from cross-border healthcare,
** Provides basic information on reimbursement of costs of cross-border healthcare,
** Provides basic information on the difference between patients’ rights pursuant to Directive 2011/24/EU and rights arising from Regulation (EC) No. 883/2004.
Cross-Border eHealth Services
New eHealth Digital Service Infrastructure connects the eHealth national services to enable electronic cross-border exchange of health data in a secure, efficient and interoperable way and consequently ensures the continuity of care for European citizens across borders. ePrescription (and eDispensation) and Patient Summary are cross-border health services that are being progressively introduced in 22 EU countries by 2021.
ePrescription (and eDispensation) allows citizens in Europe to retrieve their medication in a pharmacy located in another European country, thanks to the online transfer of their electronic prescription from their country of affiliation (hereafter referred to as the country of residence) to their country of travel. Country of residence is informed about the medicine retrieved in the country of travel (eDispensation).
Patient Summary provides information on important health-related aspects such as allergies, current medication, previous illness, surgeries etc. It will form part of a larger collection of health data called European Health Record, whose implementation across Europe is planned at a later stage. The digital Patient Summary purpose is to provide doctors with essential information concerning the patient from another EU country in the doctor’s language. For more information about the National Contact Point, please visit the CHIF’s website
National Contact Point Contact
You can contact the NCP by phone or e-mail:
Phone: (00385) 1 6449-090
E-mail: ncp-croatia [at] hzzo.hr