Name of the Organization : Sugar and Crafts Pty Ltd
Type of Facility : Order Status Check
Location : Bronkhorstspruit
Country : South Africa
Official Website : https://www.sugarandcrafts.com/
Sugar and Crafts Order Status Check
Follow these steps to check on the status of your order :
1. Click on My Account
2. Log in with your username and password
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3. A list of your recent orders will appear on the dashboard
4. You can now see the order number, the date the order was placed and the status of the order.
Sugar and Crafts :
We are committed to bring you quality products, that gives you value for your money while offering you excellent customer service. We always appreciate your feedback as this will allow us to grow and improve our products and service.
Customer Service
Shipping & Delivery :
Ordering from us is super easy, and we make sure you get your products as soon as possible. The moment your payment reflects then we instruct the couriers to collect. They normally deliver within in 48 – 72 hours in major cities, but to be on the safe side we’d say 3 – 5 working days.
Privacy & Security :
This website make use of SSL encryption when you go through the checkout or viewing and updating your account details. Your information is stored on secured servers and we will not share your details with any third parties.
Returns & Replacements
Should you be unsatisfied with the quality of your product and it does not comply with the product specifications then kindly let us know as soon as possible so that we can replace it for you.
This will be collected at our expense and replaced as soon as possible. Please ensure you order the right items as we cannot exchange any food products that were ordered incorrectly.
Ordering
Ordering is easy and we made it as simple as possible. When you are ready to order then you can place your order via this online shop, or by email : orders [AT] sugarandcrafts.co.za or by phone: +27 13 932 2317.
We will respond with a sales quote including courier fees (where applicable), and if you are happy then we will proceed with your order. Once we receive payment then we ship your products and let you know how to track it, because tracking parcels are cool.
Payment
You can pay for your order by EFT/Direct Deposit or Debit/Credit Card. When paying by EFT (Electronic Funds Transfer)/Direct Deposit then you will receive the banking details during the checkout proces which will also be emailed to you.
Kindly use your online shop order number when making payment so that we can allocate your payment to your order.
Should you prefer to pay with debit/credit card then you will be redirected to Virtual Card Services (VCS) which is a virtual merchant that interacts with the existing bank’s legacy system to process your payment.
We accept all major cards and comply with the requirements to act as virtual merchant. All card payments are secured and no information about your card is stored anywhere.
You can think of VCS as an online speed point that interacts between you and your bank. Kindly check with your bank the fees that will be applicable for point of sales/online purchases.
Viewing Orders :
If you want to view the status of your order, then log into your account and you will be taken to your account page to view all your amazing orders with us. Here you will see if the order was shipped or if we are still waiting for payment.
You can also reorder any previous order you have placed with us or update any information for faster checkouts in the future.
Contact :
If you require more information about the status of your order, kindly send us an email to info [AT] sugarandcrafts.co.za with the order number in the subject line or call us on 013 932 2317 and we will assist you with the information you need. You will receive a tracking number by email as soon as your parcel has been dispatched.