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Name of the Organization : Faysal Bank
Type of Facility : Faysal Pocketmate Visa Debit Card
Country : Pakistan

Website : http://www.faysalbank.com/personal/e-banking/faysal-pocketmate-visa-debit-card/

Related : Faysal Bank e-Banking Registration Pakistan : www.statusin.org/2763.html

Faysal Pocketmate Visa Debit Card :

The Faysal Pocketmate Visa Debit Card, a perfect combination of global reach and acceptability along with real-time convenience of an ATM card.

Call our Customer Interaction Centre at 111 06 06 06 from your registered landline or mobile phone number.

It is your all in one companion that allows you to access your funds as and when you want. Whether it is for shopping, dining, travelling or emergencies, your Faysal Pocketmate Visa Debit Card is a secure payment solution without the need of carrying cash.

How do I activate my Faysal Pocketmate Visa Debit Card :
Please follow the steps below for the activation of your Faysal Pocketmate Visa Debit Card :
**  In case the card is issued against your BTF account, kindly call from your registered landline number.
** The Phone Banking Officer will ask for your card number and will require some standard verifications.
** The Phone Banking Officer will transfer you to IVR where you will be able to generate your phone banking T-PIN.
** After successful T-PIN generation, further verification will take place and your card will be activated.
** After your card has been activated, you will again be transferred to IVR for ATM PIN generation.

How can I use my Faysal Pocketmate Visa Debit Card :
Please refer to the following step-by-step instructions on how to use your Faysal Pocketmate Visa Debit Card :

Step 1 : Look
You can use your Faysal Pocketmate Visa Debit Card wherever you see the at any merchant location in Pakistan or globally.

Step 2 : Buy
Choose the item you would like to buy and take it to the counter.

Step 3 : Swipe
The cashier / merchant will ask for your card and will swipe it on the Point of Sale location present at the counter.

Step 4 : Sign
The cashier / merchant will enter the last 4 digits of your card and will wait for the transaction to be authorised. Sign the merchant copy of your receipt. Your signature should match the signature on the back of your card. Collect your copy of the sales slip.

What should I do to ensure the safety and security of my Faysal Pocketmate Visa Debit Card :
** Sign the card as soon as you receive it.
** Keep your card in a safe place at all times.
** If you forget or lose your PIN, please call our Customer Interaction Centre at 111 06 06 06 to generate a new PIN.
** In case of emergency while travelling abroad, please call the Visa Global Customer Assistance Service number for the respective country you are in. For further information regarding Visa Global Customer Assistance Service, please visit our website
** Please do not share your PIN with anyone.
** Please do not write the PIN on the card or anywhere else.
** Please do not use your PIN when you buy things on the internet, over the phone or by mail.
** Please report your lost or stolen card as soon as you realise it, to minimise the risk of unauthorised transactions.

For More Details : http://www.faysalbank.com/frequently-asked-questions/

Contact Us :

For further details and queries regarding the Faysal Pocketmate Visa Debit Card, feel free to visit any of our branches or call our Customer Interaction Centre at 111 06 06 06.

For your valuable feedback, complaints and issues, please email us at: pocketmate@faysalbank.com.

You can also contact the following personnel:
Name : Sajjad Potrick
Designation : OG-I
Address : Dispute Resolution Unit, Card Operations,
Faysal House, 9th floor, West Wing
St-02, Shahrah-E- Faisal
Karachi, Pakistan
UAN # : 111 747 747 Ext: 9114
Fax # : 92 213 2800041
E-Mail : sajjad.potrick@faysalbank.com

Name : Sumair Ahmed
Designation : AVP
Address : Dispute Resolution Unit, Card Operations
Faysal House, 9th floor, West Wing
St-02, Shahrah-E- Faisal
Karachi, Pakistan.
UAN # : 111 747 747 Ext: 5728
Fax # : 92 213 2800041
E-Mail : sumair.ahmed@faysalbank.com